Onboard customers via the UI
You can use the Verify API to automate your customer onboarding, but there may be cases when you want to add customers manually via the user interface. This guide will walk you through the process.
In sandbox mode, Verify will run a standard set of available checks. When you go live with Griffin, you’ll be able to customise your workflow to fit your business needs. Learn more about sandbox vs live mode.
1. Add a customer
Click on the Compliance tab in the top menu. You’ll land on the Getting started dashboard. If this is your first
customer, you can select
Add a customer on the right.
Alternatively, you can click on Customers in the left sidebar menu. This section displays a list of all customers and their onboarding status. If this is your first customer, it will be empty.
Add customer in the top of right of the screen and select Company from the dropdown menu.
2. Search Companies House
To start adding a customer, enter their company number and click on Search. This will return the company data from Companies House, including a list of directors.
Save and continue at the bottom of the screen.
3. Add director information
Next, you need to provide identifying information for the company directors so it can be verified. Depending on your requirements, you may only need to verify one director. At this stage, you will need the director's full name, address, email, and date of birth.
In live mode, clicking the
Add button will send an email to the director requesting their identity documents and/or
biometrics for verification. In the sandbox, no email will be sent.
When you’ve finished adding information for each director, hit
Save and continue at the bottom of the page.
4. Add ultimate beneficial owners
In some cases, you will also need to add information on the company’s ultimate beneficial owners (or UBOs). Where a director and a UBO is the same person, you can auto-fill using the details you submitted in step 3. At this stage, you will also need to know the UBO’s percentage of ownership in the company.
If you don’t need to add any UBOs, just hit
Save and continue.
5. Complete the declarations
Once you accept the declarations and hit
Save and continue, Verify will start running onboarding checks for the customer.
6. Check the results
Now you’ve added a customer, they’ll show up under Customers. You can filter this list based on the customer’s onboarding status: processing, accepted, or rejected.
This view also shows the overall risk indicator for the customer.
To view the customer’s profile page, click on the company name.
The customer profile page is split into two sections: the Summary tab and the Checks tab.
The Summary tab gives a high-level overview of the checks and their results.
The Checks tab breaks down each check into its constituent parts. In the example below, the breakdown shows us that a Medium rating was returned on check 6 because the identity, address and date of birth of an individual director could not be verified.
7. Make a decision
Once you’ve reviewed the checks, you can use the
Actions button on the top right to manually accept or reject the customer. Details of who made the decision and a timestamp will be recorded on the page. You can also add notes to your decision for future reference.